Terms & Conditions

Yiva Naturals, LLC – Terms & Conditions

(Last Update: 12/14/2012)

Please take a few moments to carefully read the following Terms & Conditions stated herein related to the use of this website and to your order of  Yiva Naturals™ product(s) from this website. We encourage you to print a copy for future reference. We also encourage you to read the Privacy Policy posted on this website regarding the use of personal and non-personal information provided by you, which is incorporated herein by reference. If you have questions, comments, or concerns, please contact our Customer Care Center by sending an email to: sales@yiva.com.

TERMS OF SERVICE AGREEMENT

WHEN YOU SUBMIT YOUR ORDER YOU ARE ENTERING INTO A LEGALLY BINDING COMMERCIAL CONTRACT AND YOU CERTIFY THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ALL THE TERMS & CONDITIONS OF THIS OFFER. ADDITIONALLY, BY ACCESSING OR USING ANY PART OF THIS WEBSITE, YOU AGREE TO BE BOUND BY THE POSTED TERMS & CONDITIONS AND PRIVACY POLICY AND CERTIFY THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ALL POSTED TERMS. IF YOU DO NOT AGREE WITH THE TERMS & CONDITIONS POSTED ON THIS WEBSITE, PLEASE DO NOT ACCESS OR USE ANY PART OF THIS WEBSITE AND DO NOT ORDER OR USE ANY OF THE PRODUCTS OR SERVICES PROVIDED ON THIS WEBSITE.

PLEASE NOTE: THE TERMS & CONDITIONS POSTED ON THIS WEBSITE MAY CHANGE FROM TIME TO TIME. ALL CHANGES ARE EFFECTIVE IMMEDIATELY UPON POSTING. PLEASE CHECK BACK FREQUENTLY FOR UPDATES AS IT IS YOUR SOLE RESPONSIBILITY TO BE AWARE OF ANY CHANGES. WE DO NOT PROVIDE NOTICES OF CHANGES IN ANY MANNER OTHER THAN BY POSTING THE CHANGES AT THIS WEBSITE. YOUR CONTINUED USE OF THIS WEBSITE AFTER ANY SUCH CHANGES HAVE BEEN POSTED CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO THOSE CHANGES.

HEALTH DISCLAIMER

Any statements found on the websites, product labels, or marketing materials provided by  Yiva Naturals™ or its authorized affiliates have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. We disclaim any and all liability for the negative results or side effects that may be experienced from the use of this product. You should always consult with a health care professional before deciding to obtain or use this or any other dietary supplement product. Always consult a physician before use if you are pregnant or nursing, have a serious medical condition of any type, have allergies to any ingredient on the label, or use OTC or prescription medications. If you have an adverse reaction to this product, discontinue use and seek medical attention immediately. You agree that nothing on this website shall be constituted as medical or health care advice. This product is not intended for use by anyone under the age of 18.  Yiva Naturals™ is available for purchase online via our websites and the websites of authorized affiliates. This product is manufactured, packaged, and fulfilled by third parties.

SHIPPING STANDARDS

Please allow 3 to 7 business days to receive your order.  Items may be shipped by a variety of carriers, including USPS, UPS, FedEx, and other methods. Shipping & Handling fees may apply as posted at the time of order.

RETURN & REFUND POLICY

Yiva Naturals™ offers a 100% satisfaction guarantee. The intent for refund must be done within 45 days from the original date of the order to qualify for a full refund.  If the intent for refund is done between 45 days and 60 days, a 50% restocking fee will be applied and the total refund will only be 50% of the Purchase Price.  Refund request beyond 60 days of the original purchase date will not be accepted. Shipping & Handling (S&H) fees are non-refundable. Refunds will be issued to the credit card used for the purchase. It is illegal to refund any amount greater than the original purchase price, and in no case will the total amount of the refund be greater than the original purchase price (minus S&H).

If your order contains more than one bottle of Yiva Naturals, your shipment will have one bottle for you to try, and the other bottles will be packed together and must not be opened to qualify for a refund.

Due to the nature of international shipping, we are unable to accept returns for items that we have shipped beyond US borders.

To return a product you MUST do the following: send a detailed email to sales@yiva.com, within 45 days of purchase (product issues not declared within 45 days of purchase are not entitled to a full refund). All telephone calls, voicemails, and emails will be date and time stamped for your convenience. When you contact the Customer Care Center, you will be given a Return Merchandise Authorization (RMA) number. To receive a full refund, you must postmark your return within 45 days of purchase. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the package and send it to: Yiva Naturals, LLC ATTN:  Customer Service 4280 Scenic Circle Bountiful, UT  84010.  Yiva Naturals™ is not responsible for freight charges incurred when you return a product and will not cover return freight charges under any circumstances.

THE RETURNS DEPARTMENT DOES NOT ACCEPT ANY PACKAGES WITHOUT A VALID RMA NUMBER

PACKAGES MARKED “REFUSED” OR “RETURN TO SENDER” WILL NOT BE ACCEPTED AND ARE NOT ELIGIBLE FOR A REFUND

If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to the credit card you used to make your purchase. After the Returns Department receives your return, it generally takes 3 business days or less to process your refund. Once a refund is processed, it may take several business days for the refund to be posted to your credit card account, depending on the policies and procedures of your financial institution.

INTELLECTUAL PROPERTY

Yiva Naturals™ is not affiliated in any way with MSNBC, ABC, USA Today, Newsweek or Fox News. MSNBC, ABC, USA Today, Newsweek and Fox News are all registered trademarks of their respective owners. Registered or not, All trademarks on this website are the property of their respective owners.  Yiva Naturals™ is not sponsored by or affiliated with any of the above listed news company trademark owners or third-party registered trademark owners, and we make no representations about them, their owners, or their services or products. Licensed photo’s on this Website are for illustrative purposes only, and do not constitute an endorsement of any kind.

GENERAL TERMS

This Terms of Service (“TOS”) Agreement is a legally binding contractual agreement made by and between  Yiva Naturals, LLC (“we” or “us”) and you, personally and, if applicable, on behalf of the entity for whom you are using this website (collectively, “you”). This TOS governs your use of any website for which this TOS is posted, including www.yiva.com and any other websites owned and/or operated by  Yiva Naturals, LLC or affiliated parties.

1. Using the Website

Eligibility: Except as expressly provided below, Services may only be used by, and Membership is limited to, individuals who can form legally binding contracts under applicable law. Without limitation, minors are prohibited from becoming Members and, except as specifically provided below, using fee-based Services. Membership is defined by engaging in a purchase agreement with  Yiva Naturals, LLC wherein you, the consumer purchase one of the products found on the Website.

Compliance: You must comply with all Terms of Service posted on this Website, the policies referred to below, and all applicable laws, regulations and rules when you use the Website.

License and Restrictions: Subject to the Terms & Conditions, you are hereby granted a limited, non-exclusive right to use the content and materials on the website in the normal course of your use of the website. You may not use any third party intellectual property without the express written permission of the applicable third party, except as permitted by law. The Website will retain ownership of its intellectual property rights under all circumstances and you may not obtain any rights to the intellectual property contained herein, except as expressly set forth in the Terms & Conditions. You will have no right to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit or sublicense from materials or content available on the Website, except as expressly set forth in the Terms & Conditions. You may not attempt to reverse engineer any of the technology used to provide the Services.

Prohibited Conduct: In your use of the Website and the Services, you may not: (i) infringe any patent, trademark, trade secret, copyright, right of publicity or other right of any party; (ii) defame, abuse, harass, stalk any individual, or disrupt or interfere with the security or use of the Services, the Website or any websites linked to the Website; (iii) interfere with or damage the Website or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial of service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology; (iv) attempt to use another user’s account, impersonate another person or entity, misrepresent your affiliation with a person or entity, including (without limitation) the Website or create or use a false identity; (v) attempt to obtain unauthorized access to the Website or portions of the Website that are restricted from general access; (vi) engage, directly or indirectly, in transmission of “spam,” chain letters, junk mail or any other type of unsolicited solicitation; (vii) collect, manually or through an automatic process, information about other users without their express consent or other information relating to the Website or the Services; (viii) use any meta tags or any other “hidden text” utilizing the  Yiva Naturals™ name, trademarks, or product names; (ix) advertise, offer to sell, or sell any goods or services, except as expressly permitted by the Website; (x) engage in any activity that interferes with any third party’s ability to use or enjoy the Website or Services; or (xi) assist any third party in engaging in any activity prohibited by the posted Terms & Conditions.

Other Users: If you become aware of any conduct that violates the posted Terms & Conditions, We encourage you to contact the Customer Care Center by sending an email to: sales@yiva.com. We reserve the right, but will have no obligation, to respond to such communications.

2. Your Content

License: By posting, storing, or transmitting any content on or to the Website, you hereby grant us a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit, and sublicense such content in any form, in all media now known or hereinafter created, anywhere in the world. You hereby irrevocably waive any claims based on moral rights or similar theories, if any.

Objectionable Content: We do not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content that you post. We will not be liable for any damage or harm resulting from any content or your interactions with other users of the Website. We reserve the right, but have no obligation, to monitor interactions between you and other users of the Website and take any other action to restrict access to or the availability of any material that we or another user of the Website may consider to be obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable (including, without limitation, because it violates the posted Terms & Conditions).

3. Accuracy of Information

We attempt to ensure that the information on the Website is complete and accurate; however, this information may contain typographical errors, pricing errors, and other errors or inaccuracies. We assume no responsibility for such errors and omissions, and reserve the right to: (i) revoke any offer stated on the Website; (ii) correct any errors, inaccuracies or omissions; and (iii) make changes to prices, content, promotions, product descriptions or specifications, or other information on the Website.

4. Sales Tax

If you purchase any products available on the Website (“Products”), you will be responsible for paying any applicable sales tax indicated on the Website.

5. Fraud

We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any Website order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.

6. Intellectual Property Rights

Copyright: All materials on the Website, including without limitation, the logos, design, text, graphics, other files, and the selection, style, and arrangement thereof are either owned by us or are the property of our suppliers or licensors or other companies. You may not use such materials without permission.

Trademarks:  Yiva Naturals™ is a trade name we own. The related design marks, and other trademarks on the Website are owned by us. Page headers, custom graphics, button icons and scripts are trademarks or trade dress we own. You may not use any of these trademarks, trade dress, or trade names without our express written permission.

7. Third Party Websites

Yiva Naturals™ may contain links to other websites on the Internet that are owned and operated by third parties. We do not control the information, products or services available on these third party websites. The inclusion of any link does not imply our endorsement of the applicable website or any association with the website’s operators. Because we have no control over such websites and resources, you agree that we are not responsible or liable for the availability or the operation of such external websites, for any material located on or available from any such websites or for the protection of your data privacy by third parties. Any dealings with, or participation in promotions offered by, advertisers on the Website, including the payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings or promotions, are solely between you and the applicable advertiser or other third party. You further agree that we shall not be responsible or liable, directly or indirectly, for any loss or damage caused by the use of or reliance on any such material available on or through any such site or any such dealings or promotions.

8. Linking and Framing

You may not deep link to portions of the Website, or frame, inline link, or similarly display any of our property, including, without limitation, the Website. You may not use any of our logos or other trademarks as part of a link without express written permission.

9. Comments

All comments, feedback, suggestions, ideas, and other submissions that you disclose, submit or offer to us in connection with your use of the Website will become our exclusive property. Such disclosure, submission or offer of any Comments shall constitute an assignment to us of all worldwide rights, title, and interest in all patent, copyright, trademark, and all other intellectual property and other rights whatsoever in and to the Comments and a waiver of any claim based on moral rights, unfair competition, breach of implied contract, breach of confidentiality, and any other legal theory. You will, at our cost, execute any documents to affect, record, or perfect such assignment. Thus, we will own exclusively all such right, title, and interest and shall not be limited in any way in the use, commercial or otherwise, of any Comments. You should not submit any Comments to us if you do not wish to assign such rights to us. We are and will be under no obligation: (i) to maintain any Comments in confidence; (ii) to pay to you or any third party any compensation for any Comments; or (iii) to respond to any Comments. You are and shall remain solely responsible for the content of any Comments you make.

10. Indemnification

You agree to defend, indemnify and hold the Website, and its subsidiaries, affiliates, and their directors, officers, agents, members, shareholders, co-branders or other partners, employees, and Advertising Partners harmless from any liabilities, losses, actions, damages, claims or demands, including reasonable attorneys’ fees, costs and expenses, made by any third party directly or indirectly relating to or arising out of content you provide to the Website or otherwise transmit or obtain through the Service, your use of the Service, your connection to the Service, your violation of this Agreement, your violation of any rights of another or your failure to perform your obligations hereunder.

If you are obligated to provide indemnification pursuant to this provision, we may, in our sole and absolute discretion, control the disposition of any Claim at your sole cost and expense. Without limitation of the foregoing, you may not settle, compromise or in any other manner dispose of any Claim without our consent.

11. Disclaimers, Exclusions and Limitations

DISCLAIMER OF WARRANTIES: WE PROVIDE THE WEBSITE, THE PRODUCTS, AND SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DO NOT REPRESENT OR WARRANT THAT THE PRODUCTS, THE WEBSITE, THE SERVICES, ITS USE, ANY INFORMATION ON IT: (I) WILL BE UNINTERRUPTED OR SECURE, (II) WILL BE FREE OF DEFECTS, INACCURACIES OR ERRORS, (III) WILL MEET YOUR REQUIREMENTS, OR (IV) WILL OPERATE IN THE CONFIGURATION OR WITH OTHER HARDWARE OR SOFTWARE YOU USE. WE MAKE NO WARRANTIES OTHER THAN THOSE MADE EXPRESSLY IN THE POSTED TERMS & CONDITIONS, AND HEREBY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FOR A PARTICULAR PURPOSE.

DISCLAIMER OF FORWARD-LOOKING STATEMENTS: THIS WEBSITE MAY CONTAIN FORWARD-LOOKING STATEMENTS THAT REFLECT OUR CURRENT EXPECTATION REGARDING FUTURE EVENTS AND BUSINESS DEVELOPMENT. THE FORWARD-LOOKING STATEMENTS INVOLVE RISKS AND UNCERTAINTIES. ACTUAL DEVELOPMENTS OR RESULTS COULD DIFFER MATERIALLY FROM THOSE PROJECTED AND DEPEND ON A NUMBER OF FACTORS, SOME OF WHICH ARE OUTSIDE OUR CONTROL.

HEALTH RELATED INFORMATION: WE PROVIDE INFORMATION ON THE WEBSITE FOR INFORMATIONAL PURPOSES ONLY. IT IS NOT MEANT AS A SUBSTITUTE FOR THE ADVICE OF A DOCTOR OR OTHER HEALTH CARE PROFESSIONAL. YOU SHOULD NOT USE THE INFORMATION AVAILABLE ON OR THROUGH THE WEBSITE FOR DIAGNOSING OR TREATING A MEDICAL CONDITION. YOU SHOULD CAREFULLY READ ALL PRODUCT INSTRUCTIONS PRIOR TO USE.

PRODUCTS: ALL PRODUCTS ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS, AND SUPPLIERS, IF ANY, PROVIDED IN THE PRODUCT PACKAGING. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION.

EXCLUSION OF DAMAGES: WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, PUNITIVE OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES RELATING TO LOST PROFITS, LOST DATA OR LOSS OF GOODWILL) ARISING OUT OF, RELATING TO, OR CONNECTED WITH THE USE OF THE WEBSITE OR PRODUCTS, REGARDLESS OF THE CAUSE OF ACTION ON WHICH THEY ARE BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING.

LIMITATION OF LIABILITY: IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING FROM, RELATING TO, OR IN CONNECTION WITH THE TERMS OF SERVICE (INCLUDING, WITHOUT LIMITATION, CLAIMS RELATING TO THE WEBSITE, OR THE PRODUCTS) EXCEED THE GREATER OF $100 OR THE AMOUNT THAT YOU PAID FOR THE PRODUCTS.

12. Force Majeure

You acknowledge and understand that if the Website is unable to provide the Products as a result of a force majeure event the Website will not be in breach of any of its obligations towards you under these Terms of Service. A force majeure event means any event beyond the control of the Website. THE WEBSITE SHALL NOT HAVE ANY LIABILITY TO YOU WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY FOR FAILING TO PERFORM ITS OBLIGATIONS UNDER THIS AGREEMENT TO THE EXTENT THAT SUCH FAILURE IS AS A RESULT OF A FORCE MAJEURE EVENT.

13. Domestic Use

Export Restriction: We control the Website from our offices within the United States of America. We make no representation that the Website or its content (including, without limitation, any products or services available on or through the Website) are appropriate or available for use in other locations. Users who access the Website from outside the United States of America do so, on their own initiative and must bear all responsibility for compliance with local laws, if applicable. Further, the United States export control laws prohibit the export of certain technical data and software to certain territories. No content from the Website may be downloaded in violation of United States law.

14. Arbitration

All disputes arising out of or relating to the Terms of Service (including its formation, performance or alleged breach) or your use of the Website will be exclusively resolved under confidential binding arbitration held in Salt Lake City, Utah before and in accordance with the Rules of the American Arbitration Association. The arbitrator’s award will be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under the Terms of Service will be joined to an arbitration involving any other party subject to this TOS Agreement, whether through class arbitration proceedings or otherwise. Notwithstanding the foregoing, we will have the right to seek injunctive or other equitable relief in state or federal court located in Salt Lake City, Utah to enforce the Terms & Conditions or prevent an infringement of a third party’s rights. In the event equitable relief is sought, each party hereby irrevocably submits to the personal jurisdiction of such court.

15. WAIVER OF CLASS ACTION RIGHTS

BY ENTERING INTO THIS TERMS OF SERVICE AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTED WITH THIS TERMS OF SERVICE AGREMENT MUST BE ASSERTED INDIVIDUALLY.

16. Limitation of Actions

You acknowledge and agree that, regardless of any statute or law to the contrary, any claim or cause of action you may have arising out of, relating to, or connected with your use of the Website, must be filed within one calendar year after such claim or cause of action arises, or forever be barred.

17. Modification of Terms of Service

We reserve the right to change or modify these Terms of Use at any time and your continued use of this site will be conditioned upon the Terms of Use in force at the time of your use. You can always check the most current version of the Terms of Use posted on this page.

18. Termination.

We will have the right to terminate your access to the Website if we reasonably believe you have breached any of the Terms & Conditions of this Agreement. Following termination, you will not be permitted to use the Website and we may, in our discretion, cancel any outstanding Product Orders. If your access to the Website is terminated, we reserve the right to exercise whatever means we deem necessary to prevent unauthorized access to the Website, including, but not limited to, technological barriers, IP mapping, and direct contact with your Internet Service Provider. This TOS Agreement will survive indefinitely unless and until we choose to terminate it, regardless of whether any account you open is terminated by you or us or if you have the right to access or use the Website.

19. Integration

This TOS Agreement contains the entire understanding between you and us regarding the use of the Website, and supersedes all prior and contemporaneous agreements and understandings between you and us relating thereto.

20. Additional Terms

This TOS Agreement will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of Utah without regard for conflict of law principles. This TOS Agreement and all of your rights and obligations under them may not be assignable or transferable by you without our prior written consent. No failure or delay by a party in exercising any right, power or privilege under this TOS Agreement will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege under this TOS Agreement. You are an independent contractor, and no agency, partnership, joint venture, employee-employer relationship is intended or created by this TOS Agreement. The invalidity or unenforceability of any provision of this TOS Agreement will not affect the validity or enforceability of any other provision of this TOS Agreement, all of which will remain in full force and effect.